CODE OF CONDUCT

We want our students to learn in a safe, respectful, and fun environment. This Code of Conduct aims to protect you and other students while attending our online classes. By participating in our online classes, you confirm that you have read, agree, and will comply with this Code of Conduct.

This Code of Conduct is not negotiable.

1. GENERAL

1.1 You may only attend an online class if you're in possession of a valid Wall Street English contract.

1.2 Attend the class alone and never in the presence of family, friends, colleagues, or ask someone else to represent you (i.e. a friend cannot do the class on your behalf).

1.3 Attendance is restricted to one student per device (i.e. not more than one student connecting to class from same device).

2. CONNECTING

2.1 Consult our technical guidelines before connecting for the first time to ensure optimal experience.

2.2 Connect to the online class with a fully operational camera, microphone, and sufficient internet bandwidth.

2.3 Do not disconnect and reconnect during the class unless absolutely necessary.

2.4 Always connect from a location that allows you to participate fully and privately in the class, avoiding situations that are unsuitable, for example: in a public place; whilst driving, cycling, or taking public transport; walking in street; at a restaurant, coffee shop, or similar.

2.5 Be punctual and try to arrive five minutes early.

3. BEHAVIOUR AND LANGUAGE

3.1 Be kind and considerate of others, respecting and promoting common courtesy rules to ensure a great experience for you and your fellow students.

3.2 Never attend a class under the influence of alcohol or other substances.

3.3 Dedicate your full attention to the class and refrain from engaging in other activities or tasks that may distract you, the teacher, or the other students.

3.4 Attend the online class as though it were in person by dressing and acting appropriately. For example, no nudity, semi-nudity (such as toplessness), or wearing revealing clothing; no swimwear or garments with offensive imagery or language, including the promotion of religious, political, or illegal activities or substances; no accessories that can be considered offensive, harmful, or otherwise inappropriate for a class (such as weapons).

3.5 Never use language or show images or make gestures that are defamatory, obscene, offensive, threatening, or otherwise promote discrimination or violence based on age, disability, gender reassignment, health status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, nationality, sex, or sexual orientation.

3.6 Use the online class purely for educational purposes and not as a means to promote services, products, ideologies, or political activities, or to make negative comments on the performance of other students.

3.7 Never record or take photographs or screenshots of the online class or any part of it.

3.8 Disconnect or silence all other mobile devices and never take phone calls, answer messages or emails, or consult other devices whilst in class.

3.9 Never contact or try to contact other students or teachers via any channel other than the ones provided by Wall Street English. Any repeated unwanted or intrusive contact may be classed as cyberstalking and therefore may be subject to criminal proceedings.

4. STUDENT COMPLAINT PROCESS

4.1 We welcome your comments on all aspects of your experience with Wall Street English, in particular online classes.

4.2 We'll investigate all complaints confidentially and keep you duly informed.

4.3 Make all complaints in good faith and never with the objective to hurt, offend, harass, or otherwise discredit.

4.4 If you want to register a complaint, do so as soon as possible and always within the deadline period of one month after the event.

4.5 To register a complaint, please contact local Customer Support through your account menu providing full details of the class and the event, such as:

• Your name
• Your student number
• The date and time of your class
• Class type and level
• Reason for complaint or comment

5. SUSPENSION AND TERMINATION

5.1 We reserve the right to temporarily suspend and/or terminate access to our online classes to any student who violates this Code of Conduct.